Mike Schiano and I get specific about the gap between delivering information and changing behavior. A chatbot can answer a question, but workplace capabilities improve through repeated decisions, feedback, and another chance to try—patterns game designers have worked with for decades.
I explain why SkillSaige gives AI a bounded role inside that practice loop and why the boundary is a feature, not a limitation. We also discuss how businesses can evaluate training by the behavior it helps people perform rather than by completion counts or the novelty of the interface.